Contact support

For staff#

If you work at an organisation that uses VectorDesk, contact your own IT team first, through Teams, your helpdesk email or the help centre. They run your VectorDesk and can help fastest.

For IT teams#

• In the app: choose Contact Tenrix support in the left menu. Your request goes straight to our team, and you follow it like any other ticket.
• Remote help: if we need to look inside your desk, the tenant admin can give the VectorDesk support team access for a few days under Administration → Partners & access. It switches off by itself.
• Priority support: Enterprise customers get priority support with a response-time commitment.

To help us help you, include:

• what you were trying to do and what happened instead;
• the ticket number or page, if there is one;
• a screenshot of any error message.

Sales, partners and billing#

• Sales and demos: use the contact form on our website, or choose Talk to sales.
• Billing questions: reply to any invoice email.
• Security concerns: report them through the website contact form; we respond within one business day.

VectorDesk is a product of Tenrix Technology Group.